Helpdesk Manager – Surrey – 40K

Helpdesk Manager – Surrey – 40K

I am currently representing a rapidly growing Mechanical and Electrical building services specialist who have an exciting new opportunity for a helpdesk manager to come and join their office team in Redhill, Surrey.

The position is due to growth of the business and the ideal candidate would come from a helpdesk manager or supervisor level role who is looking to take a step into management. You will be overseeing a team of four helpdesk operatives in the business and have support from the existing helpdesk teams.

Your focus will be ensuring all processes are kept in alignment with the companies KPI’s and SLA’s while helping the smooth operation of the helpdesk team whilst ensuring high levels of client satisfaction.

Knowledge, Skills and Experience

• Passionate about delivering service excellence
• Experience in a management position or similar role 
• Excellent knowledge of Microsoft Office 365 programmes
• Excellent communication and organisation skills 
• Candidates that have worked in a HVAC or building services environment an advantage but not a must.

This is an office-based role with the hours being 8 – 5 on a 40-hour working week.

Salary & Package:

• 40K salary
• 22 days holiday + Bank
• Private company pension scheme
• Annual bonus
• Support for further training provided by business

If you feel you would be well suited for the role or would like to find out more, please send your up to date CV.