Senior NNDR and Database Officer

Are you passionate about finance, data management, and delivering outstanding customer service? We have an exciting opportunity for an experienced individual to join the team as a Senior NNDR & Database Officer!
 
About the Role:
As a remote Senior NNDR & Database Officer, you will play a pivotal role in maintaining the NNDR (National Non-Domestic Rates) database and ensuring accurate assessment of business rates liabilities. You will be responsible for applying mandatory and discretionary exemptions, liaising with the Valuation Office Agency (VOA), and assisting with the collection of business rates. This is an exciting role where you will work closely with stakeholders, external agencies, and the property inspector to ensure the efficient management of the NNDR rating list. You’ll be at the heart of the finance operations, contributing to improving services, driving performance, and enhancing customer satisfaction.
 
Key Responsibilities:

• Maintain and manage the NNDR database, ensuring accurate assessments, splits, mergers, and reconstitutions.
• Work collaboratively with the VOA and property inspectors to update and maintain the NNDR rating list.
• Assist with billing, collection, and recovery action for business rates, ensuring compliance with all NNDR legislation.
• Provide exceptional customer service to NNDR customers across multiple channels, including contact centres.
• Monitor and assess performance against criteria and contribute to service improvement initiatives.
• Prepare accounts for write-offs and handle refund requests, ensuring accurate statement of accounts.
• Represent the Council in dealing with residents and external agencies, preparing reports, contracts, and SLAs.
• Support court proceedings and provide evidence as needed.

 
What We're Looking For:

• Strong NNDR Knowledge: You have excellent knowledge of NNDR legislation, regulations, and recovery processes.
• Database Management: Experience with the Academy database or similar systems is essential.
• Customer-Centric Approach: A commitment to providing top-tier customer service across all communication channels.
• Communication Skills: You can explain complex legislative concepts fluently and build positive working relationships with stakeholders.
• Problem-Solving: You are resilient, adaptable, and systematic in your approach, with the ability to handle multiple priorities effectively.
• Need to have your own laptop.
• Must have Academy experience.

 
Why Join Us?
In addition to a competitive salary, we offer a dynamic work environment that fosters personal and professional growth. You’ll have the opportunity to be part of a team dedicated to delivering high-quality services, with the chance to influence and shape key processes within the Council.

If you are a motivated individual with a passion for public service and finance, we want to hear from you!

Click apply now or for further information contact Lucia Coppock at Pertemps London to be part of a mission to deliver excellence in finance and corporate services!