Job Description

My client is looking for customer service professionals to be the first point of contact, providing an excellent customer experience at all times.
You will be responsible for offering proactive solutions for any issues or concerns that the customer might face following a purchase.
Excellent customer service experience is a Must for this role, being empathetic and with great listening skills.

Monday to Friday (no weekends)
Time - 09:00 - 17:30

Main Duties :

Providing excellent customer experiences at all times

Understanding the customers requirements and taking appropriate actions to resolve

Verify and update the customers information on a CRM system

Proactively offer solutions to issues that the customers might face

Escalate to 2nd line case management team where appropriate

Ownership of the customer experience and follow through

Working to a high degree of accuracy

Required Skills & Experience :

Have an ability and willingness to learn new systems and procedures

Be computer literate, preferably with knowledge of using the internet and email

Possess the necessary listening and communication skills required to resolve customer queries in a timely manner

Enthusiastic with a positive attitude

Strong organisational skills

Flexible and resilient

If you have the right experience and willingness to learn - Please submit your CV / call 01509 213000 / or email michelle.alburey@pertemps.co.uk

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Customer Service Agent

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