£45,000 - £50,000 Per Annum
Full Time
Permanent
Remote work,
IT
Posted 11 days ago
Expires In 18 Days
Job Description
Remote
Permanent
£45,000 - £50,000
Network IT a looking for a Service Delivery Analyst for one of our clients. This role is a remote based role. The role is to join a flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience on experience of working in a SOC that enjoys engaging with clients and customers
Key Responsibilities
- Previous experience working in a SOC Team or Service Operations Centre
- Have experience of working in a customer facing role.
- Have experience of presenting regularly to clients
- Knowledge of tools, processes, KPIs, detection engineering, tuning
- Knowledge of SOC tooling, SIEM, EDR (Sentinel, CrowdStrike, Defender for Endpoint)
- Understanding of Common Threats
- Ability to confidently talk about tickets
- Confident explaining tech to non-tech individuals
- Exposure to an ITSM - preferably Jira
- Previous experience generating customer facing reports
- Excellent communication - written and face-to-face
- Possess a pleasant manner with the ability to build a rapport with people at all levels.
Owen Kent
Owen.Kent@networkitr.co.uk
01212309111
Division 809
Network IT Birmingham
13 Bennetts Hill
Birmingham
West Midlands
B2 5RS
0121 230 9111
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