Housing Register Officer
Pay rate - £15.36 per hour
Vitalis are looking to recruit Housing Register Officers to work in a Team in Bromley.
SUMMARY OF RESPONSIBILITIES AND DUTIES

Make decisions on assessment of housing need in line with the London Borough of Bromley Allocations Scheme and agreed policy and procedure.
Make decisions on Priority & Banding for each application, issue letters, and deal with incoming correspondence for each case.
Process applications in line with agreed policy and procedure.
Assess & Process High Priority Move on applications such as Recommended Homeless Cases, Leaving Care clients and Support & Resettlement Team clients.
Deal with both straightforward & complex customer queries both on the phone and in person, efficiently, accurately and against agreed performance targets.
Provide housing advice & information, including tailored information and advice for each customer. To actively participate in Team meetings and working groups, service development and review etc. To operate and maintain the Council computer equipment and IT systems in relation to the duties of the section including the updating or amendments to records and to ensure that all data is correct.
To keep up to date with developments, options, products and information relating to the Service and the rest of the Council to ensure appropriate and timely information is given to callers.
To assist in administrative tasks such as photocopying, distributing post, assisting customers to complete forms, and filing to the requirements to the service.
Deal promptly with all enquires by telephone, correspondence or in person ensuring that the Council’s responses targets are met or exceeded.
Operate in a positive, proactive and co-operative manner with a Customer Service Focus and ensure personal and team targets are achieved.
Foster good relationships with other officers in the Department, PCT, housing associations, housing providers, voluntary agencies, etc.
Be self-servicing with respect to general office administration, filing, clerical work and other related duties. To be confident with working remotely with appropriate training provided.

Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND

At Vitalis, we’re here to make your career journey seamless and rewarding. Here’s how we support you every step of the way:
Dedicated Consultant – Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support.
Hassle-Free Registration – Our easy online registration process gets you started quickly and effortlessly.
Exclusive Incentives – Enjoy referral schemes, bonuses, and other exciting perks.
Compliance Simplified – Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career.
Fast, Reliable Payroll – Get paid promptly and consistently without any worries.

Whether you’re a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you’ll want to hear about.

Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:

Independent Reviewing Officer (IRO)
• Best Interest Assessor (BIA)
• Multi-Agency Safeguarding Hub (MASH)
• Looked After Children (LAC)
• Children’s Social Work
• Adult Social Work
• Service Manager
• Head of Service
• Team Manager
• Assistant Team Manager
• A wide range of housing roles
• Careers in SEND in local authorities

Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!
Contact me on olivia.russell@vitalissocialcare.co.uk or 07521053670 for more information.

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Housing Register Officer

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