Job Description

Pertemps are proud to be recruiting on behalf of Royal Mail – one of the UK’s most trusted and iconic brands – for Customer Service Advisor / Administrator to join their dedicated team based in Chesterfield. This is an excellent opportunity for individuals with strong communication and administration skills to work in a fast-paced, supportive environment at the heart of Royal Mail’s customer operations.

Your main duties will include:

Dealing with vehicle repair requests via email, deciding on the quickest and most cost-effective repair route
Inbox management
Database management
Arranging vehicle movements
VOR chasing (vehicle off the road)

Desirable Experience:

Motor claims experience
Experience working within the accident repair industry
Experience working within a Fleet environment

Essential Experience

Proficient in all Microsoft applications, including Excel and Outlook
Experience working in a fast-paced administrative team
Professional and confident telephone manner
Ability to work off own initiative

Other Information:

Working Hours: You will be required to work a mixture of shifts between 6am – 2pm, 7am – 3pm and 8am – 4pm. Your hours will be worked across Monday – Friday, however there will also be a requirement to work 1 in 4 Saturdays, which will be rota’ d. The role will require you to be based in the office at least 3 days per week, however you will need to spend the full week in the office during your training.
Pay Rate: £12.98 with the option of weekly or monthly.
Duration of Assignment: Temporary ongoing.
Start Date: ASAP
Location: Chesterfield, S40 1AA

Ready to deliver excellence? Click Apply Now or send your CV across to Amy.King@pertemps.co.uk and Tom.King@pertemps.co.uk

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Customer Service Advisor / Administrator

Job Description

Royal Mail

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