Part-time Customer Service Advsior

Elevate your career trajectory with a distinguished international organisation currently undergoing a significant phase of expansion. This esteemed company is in search of dedicated part-time customer service professionals to enhance their dynamic team in Leicester.

Step into a role that recognises and rewards your commitment to excellence in customer service with a generous remuneration of £23,000 per annum, pro-rated for part-time hours. Relish the stability of a Monday to Friday schedule, operating from 3.00pm-7.00pm (20 hours a week), allowing you to maintain a healthy work-life balance. This office-based position is not just a job; it's a gateway to being part of a supportive environment that offers exceptional benefits.

In this pivotal role within the customer service team, your day-to-day will involve providing comprehensive support to customers across various queries, including technical issues, contractual matters, repairs, and major breakdowns. Your goal is to deliver first call resolution, ensuring customers have a seamless and positive experience. You will be the calm in the storm during sudden breakdowns, collaborating closely with engineers to manage and resolve issues swiftly.

The ideal candidate will possess robust communication skills, both orally and written, and demonstrate a proven ability to manage a high workload with a proactive and reactive approach to resolving customer complaints. A background in customer service, whether it be in a call centre or within the hospitality or retail sectors, will have equipped you with the ability to understand, empathise, and provide a customer-focused journey.

A "right first time" mindset is essential, as you'll be expected to go above and beyond to rectify technical issues, including serious breakdowns. Confidence and proficiency in various computer applications are also key to your success in this role.

If you have contact centre or telephone-based customer service experience, coupled with strong multitasking abilities and excellent communication skills, this role could be the next significant stride in your career.