Legal Claims Assistant

We are currently working with a nationwide Law firm to assist them in expanding their Customer Service Team.  This in an entry level position with the opportunity for the right candidate to embark on and develop a career in Law. Although no experience is necessary you will have the support of the company to achieve your career aspirations with a clearly defined pathway of development and the opportunity for progression.

You will be supported by the company in both your professional and personal development with the offering of learning and progression to help you continually grow and achieve your full potential.  Furthermoreyou be able to develop your knowledge and skills as you will have access to ongoing technical training, mentoring and coaching.  You will also work as part of a supportive and collaborative team and benefit from ongoing guidance from your team leader and colleagues to help you develop in your role.

Responsibilities:
The overall purpose of the role is to be the first point of contact for all prospective customers.  You will provide an empathetic ear while taking the details of the claim for the customer, assessing its prospects of success and submitting to the insurers

• Receive inbound claim enquiries via telephone
• Handle inbound and outbound customer calls
• Accurately obtain and update the case management system with all relevant customer and claim detaAssess the potential success of the clai
• Effectively identify the most appropriate protocol to begin the claim
• To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
• Pro-actively communicating with our customer’s to assist them in beginning their claim
• Assist the Fee Earner’s with tasks as required

Candidate Qualifications & Experience

• Minimum of 5 GCSE’s – Maths and English are essential
• Experience of working within a fast paced customer centric environment is desirable

Package & Benefits
Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day-to-day lives.
Our benefit package includes: -

• Competitive starting salary
• Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs.
• Access to interest free travel loans- our interest free loans will help you spread the cost of travel over 12 monthly payments
• Pension scheme- you’ll be automatically enrolled into our workplace pension scheme and will benefit form an enhance company contribution
• Perkbox exclusive discount scheme
• Annual leave commences at 25 days plus bank holidays
• Loyalty reward with additional leave for length of service – up to a maximum of 28 days per annum
• Buy and sell holiday scheme
• Birthday leave – an extra paid day off on your birthday each year
• Staff social club with regular social events through the year
• Refer a friend- we offer a cash reward for every new team member you refer who successfully starts in our business

Interested?  Please apply with your up to date CV for immediate review.  Successful candidates with be contacted within 48 hours of application

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