Role purpose

As a member of the Housing Asset Management Team, contribute towards achievement of the services aims and objectives as contained in the Smarter Housing Plan and Repairs Policies
To act as a lead professional in all aspects of repairs and maintenance inspections and the management of repairs providing technical advice in all matters relating to the building stock in a customer focused manner for tenanted and void properties
To manage the performance delivery of repairs and maintenance term contractors to ensure that the services provided are carried out in a professional and efficient manner, ensuring that works are carried out within agreed constraints of time, budget, quality, value for money and customer performance criteria.
To ensure that contractor performance is in compliance with statutory legislation, building regulations, health and safety policies and financial regulations.
To be responsible for managing customer complaints, formal enquiries, insurance, compensation and legal claims in a timely manner with a satisfactory outcome and that corrective action is taken to prevent re-occurrences or to improve the service.

Responsibilities

To contribute to the development and delivery of Housing's service plan objectives in line with the Smarter Housing Plan and Corporate priorities.
To contract manage term contractors in a designated area to ensure repairs and void repairs are delivered in compliance to contract terms and conditions and that the services provided are to customer's satisfaction and expectations.
To steer the repairs service with the contractor to ensure that first time-fix repairs are maximised, to maximise the use of composite codes and to demonstrate the efficient use of the NHF Schedule of Rates system.
Ensure that contractors comply with good practice codes, recognised professional standards, appropriate British Standards together with statutory requirements as defined in contract documents and any repairs policy/procedures as required.
To lead on weekly planned contractors monitoring meetings to review performance and agree corrective actions where appropriate to maintain contract compliance and improvements.
To manage formal/non-formal complaints/Member/LGO enquiries and ensure repairs are tracked and responses provided in line with the Council's corporate complaints policy.
To inspect the repairs and review services provided by contractors following unacceptable performance and ensure these are proactively remedied and agreed actions taken to prevent re-occurrences or escalation.
To foster and promote active communications with tenants to keep them informed on the progress of their repairs/inspections and to prevent avoidable contacts

Requirements

To have a contracts Surveyor background
2 years’ experience working with councils
Knowlage of building legislations , health and safety regulations
Direct experience of working with tenants and leaseholders
knowledge of managing repairs contracts
Experience in writing out our repairs specifications in accordance w ith bespoke SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors.
Direct experience in implementing innovative working practices to demonstrate efficiency gains and value for money

Contracts

12 Months contract, with the opportunity to extend
PAYE via Umbrella
Monday to Friday 9am to 5pm
Hybrid

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