Repairs Resolution Officer
V85101776

£24.50 Per Hour

Full Time

Temporary

South East London, Greater London

Public Sector And Council

Posted 27 days ago

Expires In 2 Days

Job Description

Role Purpose 

Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.



Responsibilities 
  • To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.
  • To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre
  • Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant
  • Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management
  • Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted 


Requirements 
  • Previous experience of working in a Contact Centre managing high call volumes
  • Basic knowledge of building maintenance
  • Administration experience within a Repairs environment
  • Experience working with Housing Association or Councils


Contract 
  • Initial 3 to 6 month contract with the opportunity to extend 
  • PAYE VIA UMBRELLA 
  • Monday to Friday 9am to 5pm (Hybrid position)


If you are interested in this position APPLY NOW!

Damilola Alabede

Damilola.alabede@voxconsultants.com

02081384125

Division V85

Vox Network Consultants London

34 Lime Street

Greater London

EC3M 7AT

0208 1384125

View Branch Details
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