£17 Per Hour
Full Time
Temporary
London, Greater London
Public Sector And Council
Posted 29 days ago
Expires In 2 Hours
Job Description
Operational planner required to support DLO repairs service as part of ERD To plan and schedule appointments / programmed works across the division to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated always. and Support the Management team.
Responsibilities
- To plan and schedule appointments / programmed works across the division to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated always.
- Work to very tight deadlines in a dynamic and constantly evolving environment to arrange, coordinate and reschedule appointments using a high level of excellent customer relation management to ensure that residents receive a high level of service
- To be adaptabl and flexible in coordinating the delivering complex repairs using high level of trade knowledge to diagnose and schedule multiple interdependent appointments.
- To monitor and take appropriate action in real time to prevent service failure to by rearranging appointment with residents based on continually reprioritizing the trade staff work, based on housing policy and legislative requirements.
- To manage the customer feedback and instigate remedial action for poor service delivery, close liaison with the resident and service user.
- To ensure the emergencies priority works are completed with due regard for the health and safety of the public and legislative requirements.
- Initial 3-to-6-month ongoing contract
- PAYE via Umbrella
- Monday to Friday 9am to 5pm (Hybrid position)
Makum Monju
Makum.Monju@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
34 Lime Street
Greater London
EC3M 7AT
0208 1384125
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