£27.96 Per Hour
Full Time
Temporary
West London, Greater London
Public Sector And Council
Posted 26 days ago
Expires In 3 Days
Job Description
Office Based
3 to 6 month ongoing contract
Mon ot Fri 9am to 5pm
£27.96 p/hr umbrella
Responsibilities
- To act as a first point of contact for residents approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post. The post holder will work flexibly across all access channels and locations as required to meet the needs of applicants and to ensure the efficient and effective running of the service;
- To ensure that all set performance targets are met or exceeded, and where they are not, to work with team leaders and managers to take steps to quickly improve performance;
- Develop and maintain a detailed working knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all associated case law and other legislation and policy, and apply this knowledge in the administration of our prevention and relief and other statutory duties;
- To carry out full housing options interviews with all applicants who are homeless or threatened with homelessness in a person-centred way, including carrying out enquiries into applicants’ circumstances, checking and verifying documents and visiting as appropriate, maximising prevention opportunities, creating and updating Personal Housing Plans, providing advice and appropriate assistance to enable applicants to remain in existing accommodation to source alternative accommodation;
- To determine homeless applications by conducting detailed enquiries, assessing against relevant legislation, guidance and caselaw, using initiative to ensure applications are fully investigated and determined with minimal management input.
Requirements
- Proven experience working in a housing association or council
- Previous experience working in housing advice / homelessness prevention
- The ability to work within a complex system and find simple solutions and outcomes that deliver real change
- Good IT skills, including, but not limited to, Microsoft Packages
If you are interested in this position AND meet the requirements, APPLY NOW!
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
34 Lime Street
Greater London
EC3M 7AT
0208 1384125
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