£500 Per Day
Full Time
Temporary
East London, Greater London
Public Sector And Council
Posted 4 hours ago
Expires In 29 Days
Job Description
East London
Monday to Friday 9am to 5pm (Hybrid)
6 MONTH CONTRACT INTERIM
£500 per day umbrella (inside IR35)
Responsibilities
- Responsible for strategic and operational delivery of the Housing Service Centre for the Council’s Housing Management Division
- Lead on the delivery of the organisation’s Customer Access Strategy and Target Operating model to enable the division to achieve its priorities.
- Use organisational and sector insight to shape the organisation’s business analytics with the aim of connecting people, customer data with performance data to support the business in its decision-making.
- Sponsor and evaluate delivery of customer service projects across the organisation.
- Develop strong and trusted partnerships with the organisation’s senior leaders, leading the resolution of complex customer experience issues, confidently challenging leaders based on own professional expertise, and joining up effectively with other functions to provide pragmatic solutions
- Maintain a long-term view of the organisation’s direction; shaping, reviewing, and aligning service activity to ensure cost-effectiveness
- Lead the housing service centre management team to actively manage a professional, proactive, adaptable, and responsive service based on long-term view of requirements, addressing issues to ensure collaborative delivery of services and continuous improvement.
- Keep abreast of regulatory and policy matters relating to the management of social housing and apply this in the execution of the role
Requirements
- A relevant professional qualification/professional membership, such as Institute of Customer Services, Prince2 project management, Lean Systems Thinking or relevant experience of leading transformation in a customer focussed environment.
- Proven experience as Head of Housing
- Experience of managing teams to achieve high performance targets and excellent customer service
- Understanding and insight into property/housing management related functions.
This period closes on Friday January 24 2025 at 17:00
If you are interested in this position AND meet all of the requirements, APPLY NOW!
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
34 Lime Street
Greater London
EC3M 7AT
0208 1384125
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