£27.96 Per Hour
Full Time
Temporary
West London, Greater London
Public Sector And Council
Posted 1 day ago
Expires In 27 Days
Job Description
West London
3 to 6 month ongoing contract
Mon to Fri 9am to 5pm (3 days in office)
£27.96 p/hr umbrella
Requirements
- Experience of working with residents to resolve complaints.
- Experience working as a complaints officer for a housing association or council is essential
- Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution.
- Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities.
- Experience in setting up and maintaining accurate records, including database/spreadsheet management.
Responsibilities
- Deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.
- Provide information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the Council’s policy and procedures.
- Assist staff across Housing and other departments to resolve issues efficiently to ensure performance targets are met and prevent complaints from being escalated.
- Contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.
- Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
If you are a Housing Complaints Officer and interested in this position APPLY NOW!!
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
34 Lime Street
Greater London
EC3M 7AT
0208 1384125
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