Service Coordinator - Essex - £27,000

Service Coordinator - Electrical & Fire - £27K
Location: Braintree Office
Hours: Monday – Friday, 8:30 am – 4:30 pm (30 Minutes unpaid lunch) – 37.5 Hour Week
Salary: DOE, up to £27,000
Benefits: 25 days holiday (excluding bank holidays), Healthcare, Pension
Start: Immediate start available

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Role Overview
We are seeking a proactive and organised Service Coordinator to support the coordination of electrical and fire service contracts. The role involves working closely with the lead administrator coordinator, electrical contracts managers, and a QS lead engineer. You will play a key part in managing service schedules, compliance documentation, and client communications, ensuring a high standard of service delivery.
The role will include attendance at on-site and team meetings with clients in line with contractual obligations.

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Education & Qualifications

• GCSEs or equivalent, including English and Maths (minimum).
• NVQ Level 2/3 in Business Administration (desirable).
• Relevant industry training or certification (e.g., Fire Safety Awareness, Electrical Safety admin courses) is a plus.

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Experience

• 3+ years administrative experience, ideally in a technical, engineering, or construction environment.
• Prior experience in the fire safety or electrical services industry (highly desirable).
• Experience coordinating service schedules, engineer diaries, and customer appointments.
• Familiarity with reactive maintenance, planned preventative maintenance (PPM), and compliance documentation is preferable.

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Skills & Knowledge

• Highly organised with strong multitasking ability, managing multiple jobs, engineers, and deadlines efficiently.
• Coordinate and schedule engineers and subcontractors to ensure timely, cost-effective project completion.

• Handle incoming calls, emails, and the service inbox, providing prompt responses to clients and team members.
• Process, analyse, and close jobs within Simpro (or similar software such as IBMS, Joblogic, or Clik).
• Review job sheets and engineer reports to determine next actions — e.g., job closure, further investigation, or remedial quotations.
• Maintain accurate documentation and compliance records (e.g., Fire Alarm Certificates, EICRs).
• Manage stock, order and track materials and parts, ensuring timely delivery and resource availability.
• Keep clients updated on job progress, attendance dates, and remedial works.
• Support engineers with scheduling, resources, and job information.
• Conduct monthly customer satisfaction surveys.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Knowledge of fire alarm, emergency lighting, and electrical testing processes (desirable).
• Actively participate in daily team meetings and contribute to service improvements.

Communication & Interpersonal

• Excellent verbal and written communication skills, with a professional and customer-facing approach.
• Confident liaising with clients, suppliers, engineers, and management.
• Ability to work under pressure, manage urgent requests, and prioritise effectively.

 
Please Contact
Georgie Thain
gthain@rgb.co.uk
020 7932 2800