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Frequently Asked Questions:

  • How many Customer Service Administrator jobs are available on Pertemps?

    There are 16 Customer Service Administrator jobs available on Pertemps right now.

  • What does a Customer Service Administrator do?

    A Customer Service Administrator plays a crucial role in supporting the customer service department by handling administrative tasks, managing customer records, and ensuring smooth communication between the company and its customers. This role involves a combination of administrative duties and customer interactions.

    Tasks required include:

    • Maintain accurate and up-to-date customer records in the customer relationship management (CRM) system..
    • Update customer information, including contact details, preferences, and interactions..
    • Respond to customer inquiries and concerns through various channels, including emails, phone calls, and chat..
    • Ensure timely and professional communication with customers..
    • Provide administrative support to the customer service team, including data entry, document preparation, and filing..
    • Assist in organizing and maintaining departmental records and documents..
    • Process customer orders, returns, and exchanges in accordance with company policies..
    • Collaborate with relevant departments to ensure efficient order fulfilment..
    • Assist in resolving customer issues by coordinating with the appropriate departments and providing necessary information..
    • Escalate complex issues to higher levels as needed..
    • Prepare and maintain reports on customer service activities, including key performance indicators (KPIs) and customer feedback..
    • Generate reports for management to assess departmental performance..
    • Collect and compile customer feedback to identify trends and areas for improvement..
    • Convey customer insights to relevant teams for continuous enhancement of services..
    • Coordinate and schedule appointments or services for customers as required..
    • Ensure accurate documentation of appointment details..
    • Ensure compliance with company policies, procedures, and service standards..
    • Uphold ethical standards and maintain customer confidentiality..
    • Collaborate with other members of the customer service team to share information, insights, and best practices..
    • Participate in team meetings and training sessions..
  • What are the entry requirements for a Customer Service Administrator?

    There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.