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Frequently Asked Questions:

• How many Customer Service Specialist jobs are available on Pertemps?

  There are 53 Customer Service Specialist jobs available on Pertemps right now.

• What does a Customer Service Specialist do?

  A Customer Service Specialist is a dedicated professional focused on providing exceptional service to customers. This role involves in-depth product or service knowledge, effective communication, and problem-solving to ensure a positive and tailored customer experience.

  Tasks required include:

  • Address customer inquiries, providing accurate information and solutions..
  • Adhere to company policies, procedures, and service standards..
  • Analyze and resolve complex customer issues or escalated cases promptly..
  • Collaborate with cross-functional teams to address customer concerns and ensure effective solutions..
  • Collaborate with team members to share insights, best practices, and contribute to a positive team environment..
  • Document customer interactions and resolutions accurately in the customer relationship management (CRM) system..
  • Gather and analyze customer feedback to contribute to service enhancements..
  • Identify opportunities for upselling or cross-selling based on customer needs..
  • Interact with customers through various channels, including phone calls, emails, and chat..
  • Possess extensive knowledge of the company's products or services to offer expert assistance..

• What are the entry requirements for a Customer Service Specialist?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.