Support care advisor

Job description
We are looking for a passionate and proactive Support Care Advisor to join the Manchester team. This role offers the opportunity to deliver world-class care and support to an established UK-based childrens charity. The successful candidates will be the first point of contact for any issues or concerns, providing fast, customer-focused solutions.

Are you looking for a role within an organisation where the work you do makes a real difference to people's lives? Are you looking to develop your fundraising experience with a sector-leading team? If the answer is yes then our Supporter Care team could be for you.

What you'll do:
• Responding to a range of enquiries, including those from supporters and potential supporters (e.g. standard requests for information) and cross referencing correspondence received to individual case files
• Build repport with internal and external stakeholders
• To share appropriate messages and stories with supporters to inspire them to continue supporting our work with children and young people
• Work in an office environment providing secretarial/administrative support, such as write emails, letters and notes of meetings clearly
• Receive clients and visitors to the office and direct them or inform colleagues of their arrival as appropriate
• Appropriately handle sensitive and confidential information from inbound and outbound calls

What you bring:
• Excellent interpersonal and customer service skills
• Experience of working in an office environment providing secretarial/administrative support
• Outstanding communication skills with the ability to liaise with clients and internal stakeholders
• Experience in delivering high standards and meeting KPIs within a customer focused environment
• Strong time management and organisational skills are required
• A dynamic and flexible approach is necessary along with the ability to work under pressure
• Ability to adapt and work within a service area using new technology. Knowledge and experience in using Windows-based software packages and Outlook

Pay: £12.74 p/h (weekly pay)
Hours: Mon - Friday 09.00-17.00
Location: Salford, Manchester
Contract: 6 months contract (possibility of going permanent) 

What's next:
Ready to make a difference to real peoples lives? Don't miss out on this exciting opportunity!

Hiring multiple people for this role so if you are interested please apply here and call 0161 834 9444 and ask for Elliot to speak further about the role.