Field Operations Manager

We Have an excellent opportunity for an experienced Field Operations Manager to join our waste operations team at Beckton STW.

This is a high-profile Operations role, you will be responsible for leading a team of front-line field engineers to ensure the operational management of our wastewater services to our customers, 24 hours a day, 365 days a year.

This is an exciting opportunity to manage a frontline workforce. It is a wide-ranging role, with each day different from the last, posing unique challenges. Your role involves ensuring your team work safely and deliver excellent customer service. You will develop strong working relationships with key stakeholders across the business including the planning teams, key contractors and other external stakeholders.
This position is a mixture of office /field-based, the percentage split based on changing business needs and challenges (average 60/40 split).

What you’ll be doing as the Field Operations Manager

• Lead, Coach, and develop people to fulfil the business needs.
• Develop and implement continuous improvements to optimise operational performance and customer service.
• Fully own and resolve customer complaints relating to the relevant geographical area. Build relationships with key account customers.
• Lead and develop the team members by setting measurable goals and promoting a culture of engagement and motivation.
• Control team unit costs to outperform budget whilst ensuring all service level agreements are fulfilled.
• Take responsibility for safe working practices that comply with the company's safe system of work.

What you should bring to the role as a Field Operations Manager:

• Be a self-motivated individual who can immerse themselves into the team around them, You need to be very disciplined and have the desire to learn from those around you and have a can-do attitude. This role can be demanding at times but very rewarding too.
• To Have previous experience in leading a high-performing team of Operational staff is preferred but not essential.
• Take Ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have excellent communication and interpersonal skills, to interact with the team.
• Deliver exceptional service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team.
• Possess strong IT literacy skills as all work is managed through the SAP system, user training for this and other standard software systems will be provided.
• Have a full valid UK driving license as travelling to other sites and fields will be required

What’s in it for you?

• Competitive salary up to £40,000 per annum depending on your level of experience
• Annual Leave - 26 days holiday per year increasing to 30 days with the length of service. (Plus bank holidays) 
• Car allowance
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment