Support Analyst

Laboratory Support Technician

As a Laboratory Support Technician, you'll play a vital role in supporting the laboratory and acting as a key liaison between internal stakeholders and the laboratory teams.
Our laboratories are integral to our operations, ensuring the safety and cleanliness of drinking water and the correct treatment of waste products. This is a fast-paced environment where teamwork is essential, and full training is provided to help you succeed in this collaborative role.

Base Location: Spencer House, Reading.

Working Hours: The Customer Service & Logistics department operates Monday to Friday, from 08:00 am to 21:00 pm. You will be required to work different shifts during the week, including:

• 08:00 am to 16:30 pm.
• 10:30 am to 19:00 pm.
• 12:30 pm to 21:00 pm.

Please note that this role involves manual handling and lifting of sample cases and consumables, some weighing up to 20kg.

What You'll Be Doing as a Laboratory Support Technician
 

• Processing daily deliveries of samples and consumables via the goods inward area, ensuring timely delivery to the relevant analytical departments.
• Identifying, investigating, reporting, and resolving any issues with samples upon receipt.
• Preparing and distributing bottles to the Thames Water teams for sampling, while maintaining accurate laboratory records.
• Managing the disposal of clean and waste sample bottle contents after analysis, along with washing and recycling those bottles.
• Responding promptly to internal customer inquiries.
• Identifying opportunities and contributing to continuous improvement initiatives.

What You Should Bring to the Role
 

• A-levels (or equivalent) in Maths and English.
• Excellent communication skills, both written and verbal, with strong interpersonal abilities.
• A proactive attitude towards self-improvement and process enhancement, with a willingness to share ideas.
• Proficiency in Microsoft Office and general computer literacy.
• Comfort with repetitive tasks and a strong interest in working in a laboratory setting.
• Physical ability to lift heavy objects.

What’s in it for you?
 

• This role is paying a salary of £26,605 per annum, depending on skills and experience.
• 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.