Allocations Support Officer

Job Title: Allocations Support Officer (Emergency & Temporary Accommodation)
Working Arrangements: Hybrid working, with at least 2 days per week in the office.
Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT
Hours: Monday to Friday, 09:00 to 17:00
Pay Rate: £15.39 PAYE
Role Duration: Temporary ongoing role

Pertemps is excited to present a fantastic opportunity within the London Borough of Harrow for a proactive and motivated Allocations Support Officer to join the Housing team. This role offers a competitive pay rate of £15.39 PAYE per day. Additional benefits include accruing up to 28 days of holiday per year (including Bank Holidays) and the chance to apply for any internal permanent roles within Harrow Council.

Responsibilities:

• Oversee the allocation of emergency, temporary accommodation, and private rented housing to homeless households, ensuring the Council's interim and final homelessness duties are met.
• Respond promptly, courteously, clearly, and helpfully to basic housing needs enquiries received in person, in writing, by telephone, or by email, within the target response times. Accurately record and refer enquiries requiring follow-up action.
• Ensure all notifications regarding emergency accommodation bookings are recorded in the Calendar. Handle each booking promptly and efficiently, requesting key information from Booking officers, such as the number of household members, disability information, and any other special requirements.
• Accurately complete and update all necessary paperwork, providing copies to clients either in person or via email.

Requirements:

• Experience handling day-to-day interactions with the public via telephone and face-to-face in a customer-oriented environment.
• Experience inputting and retrieving data from computer systems.
• Proficient in using IT systems and maintaining accurate records (including Microsoft Office and other systems).
• Effective numeracy skills, including the ability to compile and understand statistics and financial information, maintain monitoring systems, and present data.
• Ability to write clear, accurate, and concise letters and file notes.
• Strong organisational skills, with the ability to prioritise work and respond flexibly to demands and deadlines.
• Capable of explaining housing policies to clients and handling stressful situations with tact, sensitivity, and confidence.

About Us:

For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees.
London Borough of Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn